Always online · 99.9% uptime

INTERNET RURAL TULUÁ

RESIDENTIAL · BUSINESS · OUR NETWORK

PLANS CONTACT US

Enterprise grade

WE ARE THE SOLUTION TO ALL YOUR BUSINESS NEEDS

We provide the support you need across every IT branch for the best performance of your business.

BUSINESS

No permanence clauses

DEDICATED RURAL INTERNET PLANS

100% GUARANTEED, NO PERMANENCE CLAUSE

PLANS OUR NETWORK

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10 Gbps NETWORK CAPACITY 99.9% UPTIME 3 ms MAX LATENCY 2 Gbps SYMMETRICAL FIBER 24/7 MONITORING 100% GUARANTEED SPEEDS 10 Gbps NETWORK CAPACITY 99.9% UPTIME 3 ms MAX LATENCY 2 Gbps SYMMETRICAL FIBER 24/7 MONITORING 100% GUARANTEED SPEEDS

Where every connectivity problem is solved professionally so your home or business runs at 100%. We focus on your satisfaction and the stability of all our links — currently up to 10 Gbps capacity and a maximum 3 ms latency across our network.

"We monitor our entire network constantly for failures. These systems automatically publish their status and current capacity on our website so customers always know what they need to know about their service. We work on the basis of transparency and trust in everything we do."

ALWAYS THE BEST TECHNOLOGY

We have the fastest network infrastructure on the market. We continuously improve our systems and add new connection points every month to bring more access at the most affordable price — always with our customers in mind.

Professional support team available.
Business connectivity solutions over distance.
Solutions for IP cameras and any kind of security system.
Custom development and implementation of cutting-edge technology.
Security systems and database backups for your business.

Contact us and let us know what you need or have in mind. We will solve all your needs in a safe, professional and confidential way. Remember: with Internet Rural Tuluá COLOMBIA you will never get a "we can't" or "it's impossible" as an answer.

PLANS CONTACT US OUR NETWORK

Live capacity

OUR NETWORK & WIFI CAPACITY

HERE YOU CAN SEE OUR CURRENT CAPABILITIES

TOTAL LAN CAPACITY — 10 Gbps 0%

INTERNET CAPACITY — 2048 Mbps = 2 Gbps SYMMETRICAL FIBER 0%

We support every kind of content across our network!

NETFLIX – HULU – GAMING – IPTV – SKYPE – WHATSAPP – SOCIAL MEDIA AND MANY MORE

BROADCASTING LIVE

Our Current Coverage

BROADCASTING LIVE

0 ACTIVE TOWERS 0 COVERAGE ZONES

Active coverage Expansion underway Planned zones

Please note our coverage areas are approximate. We require advance verification of your exact connection point: we need the precise location of your home to give you accurate service information. RED zones indicate areas where we are working on expansion. If your address is in a red zone, please send your location via WhatsApp for better information.

Not sure? Send us your exact location:

Enterprise grade

WE ARE THE SOLUTION TO ALL YOUR BUSINESS NEEDS

We provide the support you need across every IT branch for the best performance of your business.

REMOTE SYSTEMS

Long-distance communication between branches, both nationally and internationally.

DATA CENTRALIZATION

High-speed mass data storage over SSL VPN and dedicated servers in our DATACENTER, with speeds above 3 Gbps.

REMOTE ASSISTANCE 24/7

Private remote assistance line available at all times, minimizing response time to your business needs.

MONITORING 24/7

Constant monitoring of your infrastructure. We detect and respond to incidents before they affect your operations.

REQUEST OUR BUSINESS SERVICES PORTFOLIO

We will gladly visit your company and provide detailed information on ALL the services we offer. Be part of the IT future — don't let your company fall behind.

REQUEST PORTFOLIO

100% Guaranteed

DEDICATED RURAL INTERNET PLANS

100% GUARANTEED, NO PERMANENCE CLAUSE

VIEW SHARED PLANS (NO PERMANENCE CLAUSE)

MONTHLY

10 Mbps

$75.000

COP / MONTHLY

1 LINK ANTENNA (LOAN)
1 WIRELESS ROUTER (LOAN)
10 MEGABITS DOWNLOAD DEDICATED
5 MEGABITS UPLOAD DEDICATED
GUARANTEED SPEEDS
INSTALLATION COST — FREE
REMOTE TECHNICAL SUPPORT
PERSONALIZED SUPPORT
99.9% UPTIME
MONTHLY = $ 75.000 COP

MONTHLY

15 Mbps

$115.000

COP / MONTHLY

1 LINK ANTENNA (LOAN)
1 WIRELESS ROUTER (LOAN)
15 MEGABITS DOWNLOAD DEDICATED
5 MEGABITS UPLOAD DEDICATED
GUARANTEED SPEEDS
INSTALLATION COST — FREE
REMOTE TECHNICAL SUPPORT
PERSONALIZED SUPPORT
99.9% UPTIME
MONTHLY = $ 115.000 COP

SYMMETRICAL SPEEDS AVAILABLE — ASK CUSTOMER SERVICE FOR A QUOTE

Symmetrical speeds are very useful for businesses or remote workers who need to upload data with high speed and availability. Our symmetrical plans are fully DEDICATED, which means you always have the contracted speed available.

TEST DRIVE A HIGHER SPEED PLAN ("AVAILABLE")

You can request a 2-day calendar test before changing or upgrading your current plan as an existing customer. Request it through one of our advisors; the change takes up to 24 hours.

IMPORTANT NOTE: you must call back to cancel this test before the 2 days end. Otherwise the test speed will be kept and charged starting on day 3. Downgrading speed costs $25,000 COP on your next bill.

Response < 24 hours

CONTACT US

LET US KNOW WHAT YOU NEED. RESPONSE TIME UNDER 24 HOURS.

Customer service: +57 318 532 9224 — Support & WhatsApp Monday to Friday: 9:00 AM – 7:00 PM Saturday: 9:00 AM – 4:00 PM

Response time under 24 hours

Service hours: 9 AM – 5 PM (extended Mon–Fri)

100% Satisfaction Guaranteed

On-site or virtual technical support included in every service

Certified professional equipment

Best technical support, best service every time

Saturdays and Sundays we are CLOSED

Mon – Fri · 9 AM – 5 PM

TECHNICAL SUPPORT

TECHNICAL SUPPORT AVAILABLE 9 AM – 5 PM, MONDAY TO FRIDAY

Support email: internetruraltulua@gmail.com

FAQ

Frequently Asked Questions

If you don't find an answer, please contact us — we will gladly clarify your doubt.

Parental Control

Protecting children from internet content has become a nightmare these days — but we have an immediate solution. Our network is partially controlled to prevent these issues, and we provide a free content-control service: just let us know and we'll gladly help. IMPORTANT: parental control over your connection is entirely your responsibility. The internet contains content that's offensive to minors; we help you prevent access for free, but final supervision belongs to parents.

Content Filtering

We run systems that constantly scan our network for forbidden content — pages and sexual content involving minors, abuse, and other content regulated by Colombia's Ministry of Information Technologies and Communications (Law 679/2001 and Decree 1524/2002). We execute initiatives to protect, prevent, block, combat and report exploitation, hosting, use, publication and dissemination of images, texts, documents, audiovisual material and any improper use of communications media.

Shared Plans (Reuso)

Shared bandwidth, in short, means sharing the link. The greater the bandwidth, the lower the sharing ratio. Our current sharing ratio is minimal (0.36:1), so it's not a problem for our customers. A shared internet line splits bandwidth between users; a dedicated line keeps the contracted speed at all times.

Can I increase my speed?

Yes. You can request a 2-calendar-day test before changing or upgrading your plan as an existing customer. The change takes up to 24 hours. IMPORTANT: you must call back to cancel this test before the 2 days end, otherwise the test speed will be kept and charged starting on day 3.

Can I downgrade my plan?

Yes, you can downgrade with no problem. The process can take up to 24 hours. It costs $25,000 COP on your next bill.

What if my service is not working?

If you're an existing customer and your service is down, we credit the disconnected time to your account by moving your billing date. If the outage is our responsibility, we cover the disconnection time. If it's due to natural causes or external factors beyond our control, we'll repair the damage but the cost is yours. Our technicians will inform you immediately of any extra resource costs.

Symmetrical speeds

Symmetrical speeds are equal for both download and upload. These plans are DEDICATED and supervised by our 24/7 monitoring systems, used mainly by businesses that constantly move large amounts of data.

How is the WiFi service installed?

We install the antenna and the network cable to a point previously agreed with the customer, which can connect directly to a computer or device with an RJ45 network card. If you require WiFi indoors, you must provide the corresponding router; our technicians can recommend equipment. Router installation has an extra cost of $20,000 COP depending on the package.

How do I know if I have coverage?

We recommend contacting us first, since coverage points — even if green on the map — can vary drastically due to buildings between you and our towers. Send your exact home/office location to our WhatsApp using https://geo.it4duty.co — with that information we can validate your real availability.

Is there an installation fee?

Yes, there's an installation cost on the 6 Mbps and 10 Mbps plans. Plans of 15 Mbps and above include FREE installation, with a 12-month service permanence clause. In some cases the install cost exceeds what we usually budget for; if that's your case, you'll be told before any installation or process begins.

Is there a permanence period?

There's no permanence period for our 6 Mbps and 10 Mbps customers. Permanence only applies to plans of 15 Mbps and above. We have speeds up to 100 Mbps for specific clients. The minimum permanence in this range is one year of service.

Which antennas to use?

We use 5 GHz band antennas, so the customer's antenna must operate on that band and have AC 2x2 MIMO technology. We typically install Ubiquiti LiteBeam AC GEN2 Airmax antennas. If you already own one of these or any Ubiquiti antenna, let us know — that may grant a discount of up to $15,000 COP/month on your service.

What speeds can I get?

The actual speed can only be determined after linking from your home or office to our towers. The answer depends on signal strength, weakness, or distance. We've had cases where customers buy higher-quality antennas and reach up to 100 Mbps on our network; in those cases we apply a $15,000 COP/month discount.

Do prices change after installation?

NO, ABSOLUTELY NOT. If an agent or collector tells you a different price than the contracted one, please report it on our WhatsApp or website immediately. WE DO NOT AUTHORIZE PRICE INCREASES ON EXISTING SERVICES. Your bill will only increase if you owe money or if you request additional services.

What if I'm late on a payment?

Payments must be punctual: your billing date is the same day your link was installed. If you don't pay on time, you may be charged a late fee of $25,000 COP added to your bill, which must be paid in full before reconnection.

Service Antennas

Our antennas are installed on loan (COMODATO) for as long as you have the service. The antenna has two essential components: 1) Antenna and 2) PoE (which provides power and connectivity to your router). We cover any "factory" damage. If the customer allows damage from electrical issues at home, accidental water exposure, or carelessness, replacement costs are on the customer.

Permanence Clauses

Our permanence clauses lower the installation cost and apply to hard-to-reach customers (mountains, inaccessible terrain) or those in cities near our HQ (Tuluá). They guarantee customer permanence in exchange for not paying installation. If a customer cancels before the agreed term, they must pay the proportional remainder of the clause.

Port forwarding

Internet Rural Tuluá does not allow port forwarding. Past requests resulted in DDoS attacks, so we decided not to allow port openings under any circumstances. If you need to forward ports for a camera system or a server at home or business, please look for another connectivity solution: we don't provide that on our network.

Can I share my internet with my neighbor?

NO. You cannot share your contracted internet with your neighbor. This is a policy to prevent misuse of your line — you don't know what your neighbor browses or does with your line, and external users tend to consume excessive bandwidth. If we detect this on any customer, it triggers immediate disconnection and removal of service.

Visit and repair charges

As a courtesy Internet Rural Tuluá gives you one free visit within 90 days after your INITIAL INSTALLATION. After using this courtesy or once 90 days pass, visit prices vary from $25,000 COP and up depending on the repair or assistance required. To avoid these charges, you can bring the equipment to our offices for replacement or repair.

VPN connections

VPNs have become very popular and many customers who work remotely or use them to access content from other countries do so in many ways. Understand that the moment you connect through a VPN ("Virtual Private Network"), you leave our network entirely — your connection with us becomes only a transport medium. We can't provide support on content or speed when you're on a VPN.